Right of cancellation

Right of cancellation (for consumers only)

You are entitled to cancel your purchase within 30 days without giving any reason. The cancellation period will commence 30 days from the day on which you, or a third party nominated by you who is not the carrier, take(s) receipt of the goods.

You may make use of your right of cancellation by making an explicit declaration (by telephone, fax or e-mail) of your decision to withdraw from this agreement to us (HiKi Versand GmbH, Mistlberg 100, A-4284 Tragwein, Tel.: 0043 (0) 7263 88099-0, Fax: 0043 (0)7263/88099-8, ruecktritt@hiki.at).

We provide a convenient means for this in your customer area directly after your order. You may also make use of the cancellation form enclosed below for this purpose. We will send you an immediate confirmation of the receipt of any such cancellation.


Should you cancel the agreement, we are bound to refund to you all payments that we have received from you, including costs of delivery (excepting any additional costs resulting from your choice of a method of delivery differing from the most favourable standard delivery offered by us), within a maximum of fourteen days from the day on which we received the notification of your cancellation. We will use the same means of payment for the refund that you used for the original transaction unless otherwise explicitly agreed with you; under no circumstances will fees be charged to you for this refund.

We may refuse to refund the payment until we have received the goods back from you or until you have provided evidence that you have returned the goods to us, whichever is the earlier date.

You must return, or hand over, the goods to us immediately, in all cases within three days at the latest after you have notified us of the cancellation of this agreement. The deadline is deemed to be observed if you despatch the goods before the period of thirty days expires.

You must only cover any loss in value of the goods if the loss in value can be attributed to unnecessary handling of the goods in order to inspect their nature, properties and manner of operation.

The right of cancellation does not apply for the following agreements:
a) the delivery of goods that are made to the customer's specifications or are clearly tailored to the customer's personal requirements, which are not suitable for return due to their condition or which can easily perish or whose expiry date has passed;
b) the delivery of audio or video recordings or software if the seal on the data storage media supplied has been broken by the consumer;
c) the supply of journals, newspapers and illustrated magazines.


Cancellation form


If you wish to cancel the agreement, please complete and return this form.



HiKi Versand GmbH

Mistlberg 100

A-4284 Tragwein

Fax.: 0043 (0) 7263/88099-8




I/we ____________________________________________________________ herewith cancel


the agreement concluded by me/us for the purchase of the following articles:


Order no.

Article description

Price €




Ordered on _________________________________________

Received on _________________________________________




Customer no. _____________________________________________________________

Name _____________________________________________________________

Address _____________________________________________________________






Date, signature


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