14 day HiKi return guarantee
Goods that do not meet your expectations can be returned to us within 14 days (from the day you took possession of the goods) with the return note and complete with accessories, in their original condition with original packaging.
The following items are excluded from the voluntary HiKi return guarantee:
Goods that have been produced according to customer specifications (yard goods cords, surprise packages, ...) or are clearly tailored to personal needs.
Audio and video recordings and software (DVD's, PC games, videos) and books, if these have been unsealed by the consumer;
Periodicals, newspapers, magazines and calendars.
Excluded from this return policy are repairs and warranty processing.