Questions about the Onlineshop

If you have purchased from our online shop, you will receive an e-mail from us in which we ask you to rate us.

Or you can rate us on Facebook or Google. We thank you for every rating!

You can rate a product when you are logged in. Give us your stars and write us a short note what you think about the product.

Your review will be checked internally for typos and spelling mistakes and then published.

Yes, simply enter the article numbers in the search bar in the webshop. The article should appear immediately.

Questions about a product

  • We are also happy to answer any questions about products or our service by phone or e-mail at

For each article there are several fields with information. Below the buttons "Add to shopping cart" and "Buy now" you will find a short description of each item. Further down you will find the fields with details, even more information, ratings and downloads.

Yes, when you move the mouse over the product image, the image will be enlarged.

You are welcome to use the button "Inform me" for the product which is currently not available. As soon as the product is back in stock, you will automatically receive a notification by e-mail.

For some products we were provided with videos from the manufacturer, you can find them at the respective product.

We are also happy to make special orders with our suppliers especially for you and of course without additional costs! For this purpose, please use our desired article form:

Questions about HiKi

By telephone under 0180 300 30 45 - 9 ct (fixed network per minute) max. 42 ct/min (mobile maximum price) from Monday to Friday 09:00am - 12:00/01:00 - 04:00 pm hrs and by e-mail under:

Questions about the customer account

To do this, click on "My account" on our Hiki website and then on "New customer? Register here". You will then be guided through the registration process.

Advantages of a customer account:

  • Your data will be saved
  • Vouchers are saved
  • No further data entry for future orders or forms
  • Payment on invoice possible
  • Orders are visible
  • Returns can be handled quickly and easily
  • Personal wish list
  • Annual bonus program: You can find more information here: Bonus

No, a customer account is not necessary for your order. You can also use the function in the shopping cart "Direct to PayPal" or "Amazon Pay" and enter the further data for your order there. But please note the advantages of a customer account, such as the annual bonus!

Please click on "Forgot your password?" under the password field when logging in. Our system will automatically send you a new password to the e-mail address you entered.

To do so, log into your customer account under "My account", where all orders or personal data are listed.

To change your data, please log in to your webshop account and change your address, email or password there.

You will find your customer number in the customer area under "customer data" or on every order or invoice. Of course, our customer service will also be happy to help you.

Questions about order processing

You can order directly via our online shop.

We are also happy to take your order by phone at +43 7263/880 990 from Monday to Friday from 09:00am - 12:00/01.00 04:00pm or by e-mail in our customer service.

  • Once you have found the desired article, select the desired quantity and place it in the shopping cart. You can add further articles.

  • Then check your entries in the shopping cart. You will find it in the top right-hand corner under the country selection.

  • In the shopping cart, click "Continue to checkout". Here you either log in with your customer account or you use your PayPal account.

  • Under Delivery you select your delivery address and the desired delivery method.

  • Now go on to "To payment". Here you select the billing address and your desired payment method. If you have a voucher code, you can enter it here!

  • "Continue to confirmation" - here you can check all your entries once again. Under "Note on order" you can leave us a message about your order, e.g. if you order with agreed best price guarantee. As soon as everything is correct for you, please click on "Order with costs".

  • As soon as we have received your order, you will receive an order confirmation by e-mail from us.
    Now our employees will put together your order and pack it carefully. Our parcels are picked up by the Austrian POST on working days at 04:00pm.

Yes, as soon as your package is packed and ready for dispatch, you will receive a notification from us by e-mail.

Yes, as soon as your parcel has been taken over by the post office, you will receive a notification by e-mail.

Unfortunately a change online is no longer possible. However, you can contact our customer service, either by e-mail or telephone.

No, with us there is no minimum order value.

Questions about shipping costs, delivery times, payment methods etc.

Yes, we will send your package with transport insurance!

If the transport carton should be delivered to you damaged, please note the damage already at the time of acceptance of the package with the deliverer. Please contact our customer service immediately for the damage report!

Information about shipping costs, delivery times, express deliveries, payment options etc. can be found here:

Delivery Payment

You can find all payment methods with which you can pay your order here: Payment

As a partner of Austrian Post, we are loyal supporters of the initiative "CO₂ NEUTRAL ZUGESTELLT". This ensures that all our parcels, letters and direct mail items are delivered in Austria in a CO₂-neutral manner.

Questions about the newsletter

So that you are always well informed in the future and receive our newsletter with exciting news, simply fill out the form "Newsletter Registration": Newsletter

We inform you about us and summarize our best offers and novelties for you.

You will receive our newsletter weekly in summer and every second week in winter.

To unsubscribe simply use the link at the bottom of every HiKi newsletter or contact our customer service.

You can unsubscribe at any time.

Our line spooling service

We offer you the free service to receive your line already wound up on your reel ready for fishing.

As soon as you put at least one reel and one line in your shopping cart, our line winding service will be suggested to you.

If you already have a line in your shopping cart, the line spooling service menu appears under each roll. Here you can choose how many meters of which string you would like to have wound up.

Yes. We offer the line spooling free of charge.

No. These goods are manufactured according to customer specifications and are therefore excluded from the right of withdrawal.

Questions about vouchers

Redemption of online voucher codes in the online shop:
Log in to your customer account. You can enter your online voucher codes during the ordering process in the shopping cart under "To payment". You can also check and redeem the voucher in your account overview.

Printed vouchers can be redeemed in Tragwein and in the online shop.

Yes, several coupon codes can be redeemed. However, no discount codes can be combined with each other.

Questions about returns processing

If your article complies with our return conditions: (RETURN), you can return it to us. You have two options here: Online via your customer area or with the return form.

  • For the fastest possible processing of your return, you can use the online complaint, for further information please see: (RETURN)
  • For normal returns, please fill out the return form and place it in the package with the item to be returned.
  • No matter which way you use to return the item, you can end the return process by attaching the enclosed return label to the parcel and handing it over to the Austrian or German Postal Service.
  • IMPORTANT: If you use our return label, you can even give your package directly to the post driver!

You will find the return receipt and the return label together with the article in your package.

Please contact our customer service staff as soon as possible by e-mail or by phone: +43 (0) 7263/880 990.

Please return it in any case! It is very important to us that defective and faulty goods are returned to us. This is the only way we can give feedback to the manufacturer and improve our assortment for you.

  • When buying on account, please pay only the invoice amount minus the value of the returned goods.
  • If you have chosen another means of payment, this will also be used for the chargeback.
  • If you have already paid the entire amount on invoice, we will credit the value of the returned goods to your customer account. If you would like to have a different method of payment, please contact our customer service staff.
  • If you purchase on account, please pay only the invoice amount minus the value of the returned goods.
  • If you have chosen a different method of payment, we will also use this for the chargeback.
  • If you have already paid the full amount by invoice, we will credit the value of the returned goods to your customer account. If you would like to have a different method of payment, please contact our customer service staff.

Return, right of revocation, guarantee, warranty

Information about the return guarantee and the right of withdrawal can be found here:

Information on warranty and guarantee can be found here: GUARANTEE.

Privacy, GTC, Imprint

You can find all details about our data protection here: DATA

You can find our general terms and conditions here: GTC

You can find our imprint here: IMPRINT